Standard Quest Support Form

Please fill out the form bellow.
Are you having problems installing?
If yes, are you receiving an error message?
Are you having problems while running or trying to run QUEST, Administration Utilities, QUESTFix, or EDMS?
If yes, are you receiving an error message while running or trying to run QRMS, QUEST, Administration Utilities, QUESTFix, or EDMS?
Are you having problems printing?
  If yes, are you getting error messages when printing?
Do you have a general question about the functionality of QUEST?
Are you having problems with Bar Coding (i.e. you're scanning a bar code label but nothing is happening).
Other: Record the details:


Serial # and Version Information
Record the Serial Number and Version of the system you are using:
NOTE 1 - If the support request pertains to installing or you can't run QUEST, to see what version you have, just record the Version Number from the CD ROM in the paste information from the clipboard section.
NOTE 2 - If you're faxing the information, follow the instructions for cutting and pasting Version information from the clipboard but paste it into a word processing document and print it instead. Fill out the remaining information and then fax it along with your serial number and version to QRMS. Fax: (780) 401-3495

Cut and paste Version Information from clipboard

OR  Type in the Serial Number and Version information

  1. Start QUEST and click on the HELP menu option.

  2. Click ABOUT.

  3. Click on the VERSIONS tab at the bottom of the window.

  4. Click on to copy the information to the clipboard. 

  5. Paste it into the section below.
  1. Start QUEST and click on the HELP menu option.
  2. Click ABOUT.
  3. The Serial Number is displayed. Record it in the section below.
  4. Click on the VERSIONS tab at the bottom of the window.
  5. Record the Version information in the appropriate section below.
REGISTRATION
Serial Number:
QUEST PROGRAM VERSIONS
QRUEST:
Administration Utilities:
EDMS:
QUESTFix:
QUEST DATABASE VERSIONS
CONTROL:
DATA:
   

Description of Problem
Describe in detail the nature of your problem. If you received an error message, record word for word what the error message was - (Hint, hit print screen while the message is on the screen, open a word processing document and paste the picture into it. E-mail or fax us the word processing document). Fax: (604) 596-1431   
 
Exact steps taken to get problem
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps. If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

Company Information
Enter your Organization name (required):
Enter your Branch/Dept name (If applicable):
Enter your First and Last name (required):
Enter your Phone Number:
Enter your Fax Number:
Enter your E-Mail Address:
Response
How do you want to receive a response (check one)? by Fax or by E-mail